There is an exclamation point next to my uploaded file

Created by METAGEO Support, Modified on Wed, 19 Jul 2023 at 06:25 PM by METAGEO Support

This usually is due to a Coordinate Reference System issue, or system maintenance. 

There are a few steps that you can try:

  • Refresh the window to make sure everything has loaded
  • Check the coordinate reference system
  • For point clouds, ensure that it doesn't contain waveform data (4, 5, 9 or 10)
  • For obj files, ensure that you've included the Pix4D xyz file
  • For 3D tiles, ensure that you have the .json file in the main folder, and the tiles in subfolders

If none of these solutions work, please contact support.

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