There is an exclamation point next to my uploaded file

Created by METAGEO Support, Modified on Wed, 19 Jul, 2023 at 6:25 PM by METAGEO Support

This usually is due to a Coordinate Reference System issue, or system maintenance. 


There are a few steps that you can try:

  • Refresh the window to make sure everything has loaded
  • Check the coordinate reference system
  • For point clouds, ensure that it doesn't contain waveform data (4, 5, 9 or 10)
  • For obj files, ensure that you've included the Pix4D xyz file
  • For 3D tiles, ensure that you have the .json file in the main folder, and the tiles in subfolders


If none of these solutions work, please contact support.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article